/* Chatbot SOFI (Soluciones Financieras) — widget flotante de la portada pública.
   Vanilla, sin dependencias. Paleta navy / #1c56ad / #14b8a6. Móvil primero.
   Se superpone al aviso de cookies (z-index alto) y respeta prefers-reduced-motion. */
:root {
    --sofi-navy: #0b1b33;
    --sofi-navy-2: #13294a;
    --sofi-blue: #1c56ad;
    --sofi-teal: #14b8a6;
    --sofi-ink: #15233a;
    --sofi-soft: #5a6b84;
    --sofi-line: #e3e8f0;
    --sofi-bot-bg: #eef3fb;
    --sofi-z: 10000;
}

/* ─────────── Lanzador ─────────── */
.sofi-fab {
    position: fixed; right: 16px; bottom: 16px; z-index: var(--sofi-z);
    display: inline-flex; align-items: center; gap: 10px;
    padding: 0; border: 0; cursor: pointer; background: transparent;
    font-family: var(--sans, system-ui, sans-serif);
}
.sofi-fab-rotulo {
    order: -1; white-space: nowrap;
    font: 600 14px/1 var(--sans, system-ui, sans-serif); color: var(--sofi-navy);
    background: #fff; border-radius: 999px; padding: 9px 15px;
    box-shadow: 0 8px 22px -10px rgba(11, 27, 51, .45);
    max-width: 0; overflow: hidden; opacity: 0; transform: translateX(10px);
    transition: max-width .3s ease, opacity .2s ease, transform .3s ease, padding .3s ease;
}
.sofi-fab:hover .sofi-fab-rotulo,
.sofi-fab:focus-visible .sofi-fab-rotulo { max-width: 180px; opacity: 1; transform: none; padding: 9px 15px; }
.sofi-fab-circulo {
    position: relative; display: grid; place-items: center; flex: none;
    width: 60px; height: 60px; border-radius: 50%;
    background: radial-gradient(130% 130% at 30% 20%, var(--sofi-blue) 0%, var(--sofi-navy) 78%);
    box-shadow: 0 10px 26px -8px rgba(11, 27, 51, .6), 0 2px 6px rgba(0, 0, 0, .2);
    transition: transform .2s ease, box-shadow .2s ease;
}
.sofi-fab:hover .sofi-fab-circulo,
.sofi-fab:focus-visible .sofi-fab-circulo { transform: scale(1.06); }
.sofi-fab:focus-visible { outline: none; }
.sofi-fab:focus-visible .sofi-fab-circulo { outline: 3px solid var(--sofi-teal); outline-offset: 3px; }
.sofi-fab-circulo svg { width: 38px; height: 38px; display: block; }
.sofi-fab-circulo::after {
    content: ""; position: absolute; inset: 0; border-radius: 50%;
    border: 2px solid var(--sofi-teal); animation: sofi-pulso 2.8s ease-out infinite; pointer-events: none;
}
.sofi-fab-punto {
    position: absolute; top: 2px; right: 2px; width: 13px; height: 13px; border-radius: 50%;
    background: var(--sofi-teal); border: 2px solid #fff;
}
@keyframes sofi-pulso { 0% { transform: scale(1); opacity: .55; } 70%, 100% { transform: scale(1.5); opacity: 0; } }

/* Oculta el lanzador cuando el panel está abierto. */
.sofi-root.is-open .sofi-fab { opacity: 0; visibility: hidden; pointer-events: none; }

/* ─────────── Panel ─────────── */
.sofi-panel {
    position: fixed; right: 16px; bottom: 16px; z-index: var(--sofi-z);
    width: min(380px, calc(100vw - 32px)); height: min(600px, calc(100dvh - 32px));
    display: flex; flex-direction: column; overflow: hidden;
    background: #fff; border-radius: 18px;
    box-shadow: 0 30px 70px -20px rgba(8, 18, 36, .55), 0 6px 18px rgba(8, 18, 36, .18);
    border: 1px solid var(--sofi-line);
    font-family: var(--sans, system-ui, sans-serif);
    opacity: 0; transform: translateY(14px) scale(.98); transform-origin: bottom right;
    pointer-events: none; transition: opacity .22s ease, transform .22s ease;
}
.sofi-root.is-open .sofi-panel { opacity: 1; transform: none; pointer-events: auto; }
.sofi-panel[hidden] { display: none; }

/* Cabecera */
.sofi-cab {
    display: flex; align-items: center; gap: 12px; padding: 14px 16px;
    background: radial-gradient(130% 160% at 0% 0%, var(--sofi-blue) 0%, var(--sofi-navy) 70%);
    color: #fff;
}
.sofi-cab-avatar { flex: none; width: 42px; height: 42px; border-radius: 50%; background: rgba(255, 255, 255, .12); display: grid; place-items: center; }
.sofi-cab-avatar svg { width: 30px; height: 30px; }
.sofi-cab-info { flex: 1; min-width: 0; line-height: 1.25; }
.sofi-cab-nombre { font-weight: 600; font-size: 15px; }
.sofi-cab-estado { font-size: 12px; opacity: .85; display: inline-flex; align-items: center; gap: 6px; }
.sofi-cab-estado::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: var(--sofi-teal); }
.sofi-cab-estado.is-offline::before { background: #c9ced8; }
.sofi-cerrar {
    flex: none; width: 34px; height: 34px; border: 0; border-radius: 10px; cursor: pointer;
    background: rgba(255, 255, 255, .12); color: #fff; display: grid; place-items: center;
    transition: background .15s ease;
}
.sofi-cerrar:hover { background: rgba(255, 255, 255, .24); }
.sofi-cerrar svg { width: 18px; height: 18px; }

/* Lista de mensajes */
.sofi-mensajes { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 12px; background: #fbfcfe; scroll-behavior: smooth; }
.sofi-msg { display: flex; gap: 8px; max-width: 88%; }
.sofi-msg-avatar { flex: none; width: 28px; height: 28px; border-radius: 50%; background: var(--sofi-navy); display: grid; place-items: center; align-self: flex-end; }
.sofi-msg-avatar svg { width: 20px; height: 20px; }
.sofi-burbuja { padding: 10px 13px; border-radius: 14px; font-size: 14px; line-height: 1.5; color: var(--sofi-ink); white-space: pre-line; overflow-wrap: anywhere; }
.sofi-msg.bot .sofi-burbuja { background: var(--sofi-bot-bg); border-bottom-left-radius: 5px; }
.sofi-msg.user { align-self: flex-end; flex-direction: row-reverse; }
.sofi-msg.user .sofi-burbuja { background: var(--sofi-blue); color: #fff; border-bottom-right-radius: 5px; }
.sofi-burbuja a { color: inherit; text-decoration: underline; }

/* Indicador de escritura */
.sofi-typing { display: inline-flex; gap: 4px; align-items: center; padding: 12px 14px; }
.sofi-typing span { width: 7px; height: 7px; border-radius: 50%; background: #9fb0c8; animation: sofi-bounce 1.2s infinite ease-in-out; }
.sofi-typing span:nth-child(2) { animation-delay: .18s; }
.sofi-typing span:nth-child(3) { animation-delay: .36s; }
@keyframes sofi-bounce { 0%, 80%, 100% { transform: translateY(0); opacity: .5; } 40% { transform: translateY(-5px); opacity: 1; } }

/* Respuestas rápidas */
.sofi-rapidas { display: flex; flex-wrap: wrap; gap: 7px; padding: 0 16px 10px; }
.sofi-chip {
    border: 1px solid var(--sofi-line); background: #fff; color: var(--sofi-blue);
    font: 500 12.5px/1 var(--sans, system-ui, sans-serif); padding: 8px 12px; border-radius: 999px;
    cursor: pointer; transition: background .15s ease, border-color .15s ease;
}
.sofi-chip:hover { background: #eef3fb; border-color: #c9d6ea; }

/* Pie: WhatsApp + entrada */
.sofi-wa {
    display: flex; align-items: center; justify-content: center; gap: 8px;
    margin: 0 16px 10px; padding: 9px; border-radius: 10px;
    background: #f0faf6; color: #0b7a5b; border: 1px solid #c7ece0;
    font: 600 13px/1 var(--sans, system-ui, sans-serif); text-decoration: none;
    transition: background .15s ease;
}
.sofi-wa:hover { background: #e3f6ee; }
.sofi-wa svg { width: 18px; height: 18px; }
.sofi-entrada { display: flex; align-items: flex-end; gap: 8px; padding: 10px 12px; border-top: 1px solid var(--sofi-line); background: #fff; }
.sofi-entrada textarea {
    flex: 1; resize: none; border: 1px solid var(--sofi-line); border-radius: 12px;
    padding: 10px 12px; font: 400 14px/1.4 var(--sans, system-ui, sans-serif); color: var(--sofi-ink);
    max-height: 110px; outline: none; transition: border-color .15s ease;
}
.sofi-entrada textarea:focus { border-color: var(--sofi-blue); }
.sofi-enviar {
    flex: none; width: 42px; height: 42px; border: 0; border-radius: 12px; cursor: pointer;
    background: var(--sofi-blue); color: #fff; display: grid; place-items: center;
    transition: background .15s ease, transform .1s ease;
}
.sofi-enviar:hover { background: #17489a; }
.sofi-enviar:disabled { background: #b9c6dd; cursor: not-allowed; }
.sofi-enviar svg { width: 20px; height: 20px; }
.sofi-aviso { font-size: 10.5px; color: var(--sofi-soft); text-align: center; padding: 0 12px 8px; background: #fff; }
.sofi-aviso a { color: var(--sofi-blue); }

@media (max-width: 480px) {
    .sofi-panel { right: 8px; bottom: 8px; width: calc(100vw - 16px); height: calc(100dvh - 16px); border-radius: 14px; }
    .sofi-fab { right: 12px; bottom: 12px; }
}

/* Con el aviso de cookies abierto en móvil (barra inferior), se oculta el lanzador. */
body:has(#cc-aviso:not([hidden])) .sofi-fab { opacity: 0; visibility: hidden; pointer-events: none; }
@media (min-width: 720px) {
    .sofi-fab { right: 24px; bottom: 24px; }
    .sofi-panel { right: 24px; bottom: 24px; }
    body:has(#cc-aviso:not([hidden])) .sofi-fab { opacity: 1; visibility: visible; pointer-events: auto; }
}

@media (prefers-reduced-motion: reduce) {
    .sofi-fab-circulo::after { animation: none; display: none; }
    .sofi-fab-circulo, .sofi-fab-rotulo, .sofi-panel, .sofi-enviar, .sofi-cerrar, .sofi-chip, .sofi-wa { transition: none; }
    .sofi-typing span { animation: none; }
    .sofi-mensajes { scroll-behavior: auto; }
}
@media print { .sofi-root { display: none !important; } }